This section presents a “Business Toolkit” for tourism SMEs in the Lombard regions of Spoleto and Slovenia.

The toolkit is designed for small business owners and managers to:

• help improve your knowledge about accessibility
• inform customers effectively about your accessible services
• give a good customer service to customers with access requirements
• promote your business as a recognised “accessible tourism provider” participating in the Lombard itineraries and /or Packages.

The toolkit gives practical tips and guidance for managers and staff, to help you improve your services to customers with access requirements. [Go to Tips and Guidance]

It also helps you to market your accessible tourism services to the market segment that is looking for good access when travelling to your region. [Go to Accessible Tourism Marketing].

You may use the Toolkit in any order but we advise the Tips and Guidance section first if you are not so familiar with accessibility issues.